Returns & Warranty

Nordic Clays UK Returns Policy

As long as an item is unused and still in its original condition, then you can return it within 30 days for a full refund.

Please note, all returned goods and their packaging must be in brand new pristine condition, suitable for re-sale to another customer. Damaged packaging will only be accepted if the damage was the minimum amount necessary to open the package and inspect the goods or if the damage was caused in transit.


Returning the product:

 Follow these steps for returning an item: If you are simply looking to return the item for a refund or an exchange, please skip to step 3.

  • If there is a problem with your order please contact us via, Email ( or phone (0141 887 8411) to discuss the issue and allow us to deal with it as efficiently as possible.
  • If you have the returns form sent with your order, simply fill it out or you can download one here - Nordic Clays UK Returns Form.
  • Send it back to us at Nordic Clays, 36 Moss Street, Paisley, PA1 1BA. Please pack the product as best as possible and send it off with the completed form inside.
  • We will try our best to have this completed for you as soon as possible. Remember to keep a note of any return tracking details. Finally, please contact us if you have not received your refund 1 week after you sent your return.

Warranty Claims:

There is a 2-year warranty on products according to the Danish Sales Law (where Nordic Clays. The warranty applies to all errors in software, material, and fabrication.

Purchases through a reseller, distributor or store
If warranty service should be necessary, please contact your reseller, distributor, or representative for instructions and a return authorization number. Upon approval of your claim, you may then return the Product properly packaged and postage prepaid along with your proof of purchase, name, postal and email addresses, telephone number, and a description of the claimed defect. Nordic Clays shall not be obliged to replace any Product that is not accompanied by a valid proof of purchase showing the purchase date.

Purchases through our website
Complaints regarding errors and defects on products bought via our website,, must be reported to Nordic Clays UK within a month after the goods have been received.

The complaint waives the right to warranty if the items are handled improperly or unusually.


I need to return something under warranty

We’re really sorry you’ve had problems with goods purchased from us, that’s never nice to hear. If it’s still covered under the manufacturer's warranty, we should be able to help you though.

Simply Contact Us or Email Us with the subject line Warranty Claim and ensure you provide us with the following information:

  • Your order reference number
  • Which item is faulty? (make/model/size/colour/year)
  • Precise nature of the fault.
  • Exact circumstances leading up to the fault first appearing.
  • What in your opinion caused the fault to arise?
  • Please attach photos illustrating the problem(s) because good quality images will help resolve this quickly. And finally, any other relevant information that may help.

When taking photos, please:

  • Place a coin or other small object near the fault to help the camera focus and to help me judge the scale of the problem.
  • Include a variety of photos, taken from different angles and distances.
  • Reduce the size of the images to a size appropriate for sending by e-mail.

Please do not return any goods until requested. You may need to return the goods to a different address or they may not need to be returned at all. Once we have this information we will raise the warranty claim and look to resolve this for you within 48 hours.